Shipping & Return Policy

Important Notice

Dropjual is a digital subscription service for dropshipping management. We do not ship physical products. This policy covers our digital service delivery and subscription terms.

Service Delivery

Digital Service Access

Immediate Access: Upon successful payment, you will receive immediate access to your Dropjual account
Account Activation: Account activation is automatic and occurs within minutes of payment confirmation
Login Credentials: Access credentials are sent to your registered email address
Platform Availability: Our platform is available 24/7 with 99.9% uptime guarantee

Subscription Plans

Monthly Plan: RM 49/month - Access granted immediately upon payment
Annual Plan: RM 490/year (Save RM 98) - 12 months access granted immediately

Physical Product Shipping (Third-Party)

While Dropjual itself is a digital platform, our users utilize the system to manage dropshipping operations involving physical products. Please note:

Dropjual is not responsible for shipping physical products sold through our platform
Shipping policies for physical products are determined by individual sellers and suppliers
Delivery times and shipping costs for physical products vary by supplier and location
Our platform provides tools to track and manage these shipments but does not handle them directly

Service Cancellation & "Returns"

Subscription Cancellation

Since our service is digital, traditional "returns" do not apply. Instead, we offer:

7-Day Money-Back Guarantee: Full refund available within 7 days for new subscribers
Easy Cancellation: Cancel your subscription anytime through your account settings
No Shipping Fees: No shipping or handling fees to worry about
Data Export: Download your business data before cancellation

Service Issues

If you experience technical issues or service disruptions:

Contact our support team immediately
We provide service credits for documented downtime
Technical support is available via email and phone
Most issues are resolved within 24 hours

Data and Account Management

Data Retention

Active account data is maintained throughout your subscription period
Cancelled accounts: Data retained for 30 days to allow reactivation
After 30 days: Account data is permanently deleted (as per our Privacy Policy)
Export your data anytime before cancellation

Account Reactivation

Reactivate within 30 days: Full data restoration
After 30 days: New account setup required
No additional fees for reactivation within the grace period

Customer Support

Support Channels

Email Support: [email protected] (Response within 24 hours)
Phone Support: +60143381756 (Business hours: 9 AM - 6 PM MYT)
In-Platform Help: Built-in help system and tutorials
Knowledge Base: Comprehensive documentation and guides

Support Response Times

Critical Issues: Within 4 hours
General Inquiries: Within 24 hours
Feature Requests: Within 48 hours

Terms and Conditions

Service delivery is subject to payment confirmation
Account sharing is prohibited and may result in service termination
Fair usage policies apply to prevent system abuse
Service features may be updated or changed with notice
Malaysian law governs all subscription terms

Contact Information

For questions about service delivery, account access, or subscription management:

Email: [email protected]
Phone: +60143381756
Business Address:
FARHANHELMY CODE TECHNOLOGY (202503055683)
NO.4, Jalan 7/3c, Bandar Baru Bangi, 43650
Selangor Darul Ehsan, Malaysia

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (MYT)